The following steps have been implemented to ensure the safety of those attending our public sessions as a skater or spectator.
Session capacity reduced. In line with government requirements strictly no more than 100 people will attend our premises at any given time.
Presale tickets available online (see links on home page). Presale tickets reduced required contact to process payment at the door and ensure customers have opportunity to attend their preferred session.
Contact tracing in place using www.GuestHQ.co.nz, refer to separate section on previous page.
One entry point to foyer, signage appointed on second door to minimise potential from cross contacting.
Floor markings indicating physical distancing requirements in rink foyer.
Cashier staff have access to gloves and hand sanitiser.
Contactless payment preferred but cash will be accepted.
Hand sanitiser available inside the main doorways and also on skate hire & cafe counters.
Customers can collect their own admission ticket directly off the ticket printer. Staff will not handle tickets. Customer will show their admission ticket to the skate hire attendant before disposing of it in the ticket bowl.
Separated queue area for skate hire with cones and barriers. Signage demonstrates physical distancing requirements.
Skate hire staff have access to gloves and hand sanitiser within their work area.
All skates are cleaned every time they cross the counter. Used skates are stored separately until cleaned.
Separated seating areas in main walkway to ensure physical distancing occurs.
Our friendly floor patrol staff member will politely ensure physical distancing occurs on the ice.
Staff will monitor customers from a distance on the ice.
Staff will assist with pro-active safety, encouraging correct skate lacing. At this time staff are not permitted to physically assist with fastening of ice skates.
Session duration reduced to 2 hours to comply with current regulations requiring maximum 2 hours on premises.
At peak public sessions where higher attendance is expected, a staff member will wait outside the building (in front of foyer windows) and encourage contact tracing sign-in prior to entering the foyer. The green tick must be shown to cashier staff.
Customers are not permitted to exit and re-enter during sessions.
Staff have access to gloves and masks where required to enable physical assistance in limited situations (ie emergency, injuries etc)