COVID-19 UPDATES

14 May, Public Session Safety

The following steps have been implemented to ensure the safety of those attending our public sessions as a skater or spectator.

Session capacity reduced. In line with government requirements strictly no more than 100 people will attend our premises at any given time. 

Presale tickets available online (see links on home page). Presale tickets reduced required contact to process payment at the door and ensure customers have opportunity to attend their preferred session.

Contact tracing in place using www.GuestHQ.co.nz, refer to separate section on previous page.

One entry point to foyer, signage appointed on second door to minimise potential from cross contacting.

Floor markings indicating physical distancing requirements in rink foyer.

Cashier staff have access to gloves and hand sanitiser. 

Contactless payment preferred but cash will be accepted.

Hand sanitiser available inside the main doorways and also on skate hire & cafe counters.

Customers can collect their own admission ticket directly off the ticket printer. Staff will not handle tickets. Customer will show their admission ticket to the skate hire attendant before disposing of it in the ticket bowl. 

Separated queue area for skate hire with cones and barriers. Signage demonstrates physical distancing requirements.

Skate hire staff have access to gloves and hand sanitiser within their work area.

All skates are cleaned every time they cross the counter. Used skates are stored separately until cleaned.

Separated seating areas in main walkway to ensure physical distancing occurs.

Our friendly floor patrol staff member will politely ensure physical distancing occurs on the ice.

 

Staff will monitor customers from a distance on the ice.

Staff will assist with pro-active safety, encouraging correct skate lacing. At this time staff are not permitted to physically assist with fastening of ice skates.

Session duration reduced to 2 hours to comply with current regulations requiring maximum 2 hours on premises.

At peak public sessions where higher attendance is expected, a staff member will wait outside the building (in front of foyer windows) and encourage contact tracing sign-in prior to entering the foyer. The green tick must be shown to cashier staff.

Customers are not permitted to exit and re-enter during sessions.

Staff have access to gloves and masks where required to enable physical assistance in limited situations (ie emergency, injuries etc)

17 May 2020

Alpine has made the difficult decision to change its public session schedule for the week ending 24 May. Due to the current operating environment, we have temporarily suspended our daytime sessions Monday-Friday. This means there will be no 10.30am-2.30pm option this week. We also anticipate a similar decision will be made for the following week ending 31 May, however this will be reviewed closer to the time.

We have added extra sessions to supplement our afternoon/evening offerings as we work through these difficult times. Coaches and skaters are invited to arrange lessons on Monday/Tuesday/Thursday afternoon/evenings.

Session tickets can be pre-purchased to guarantee a space. Spaces are strictly limited to comply with government requirements.
https://www.eventfinda.co.nz/2020/alpine-ice-ice-skating/christchurch/tickets

All customers attending Alpine (as a skater or spectator) are required to complete contact tracing on arrival using the www.guesthq.co.nz platform. Instructions are available in the foyer, however the system is very straightforward.

Alpine is also available for private bookings during the daytime hours. Monday-Friday between 9-3pm, we have 1.5 hour allocations of ice available for a set fee, for up to 10 people. Get your friends/skaters/coaches together and enjoy having the rink to yourself! If you are interested in this option please don’t hesitate to contact Alpine by emailing skate@alpineice.co nz. Payment required in full at time of booking.

Contact Tracing

Alpine has implemented the Guest HQ contact tracing system.

Upon arrival at Alpine all staff, customers and contractors must use their own device to check-in with their details online, using www.guesthq.co.nz

Signage has been appointed at the principle entrances to the premises

All persons are required to show an Alpine representative the check-in confirmation screen (the big green tick) on their device before they will be admitted beyond the foyer doors.

Where any person is unable to complete this requirement, a staff member will submit the form on their behalf.

All persons are required to enter their details (including children). Children can be added as a dependent to a parents check in. 

Failure to provide proof of check-in will result in refusal of entry.

Facility Cleanliness Memo

As a valued customer of Alpine, we would like to update you on the precautions Alpine is taking in light of the current novel coronavirus (COVID-19) advice.

The health, safety and well-being of our employees, contractors and customers is Alpine’s main priority and we are following the lead of New Zealand health authorities at this uncertain time.

We are committed to providing comfortable and safe entertainment experiences and programs, and have implemented practical steps to assist in ensuring the safety of guests and staff at our premises.

We have in place the following practical measures to ensure surface cleanliness and hygiene awareness
Application of a high potency sanitising agent on high contact areas and surfaces, such as door handles and hand rails
Regular cleaning of all surfaces within our café, snack bar area, toilets and changing rooms with high grade commercial disinfectant
Availability of hand sanitiser for staff at all service counters (skate hire, café, cashier)
Reminders placed in all of our toilet and hand basin areas about the importance of thorough hand washing
We are currently awaiting bulk delivery of hand sanitiser which we intend to make available to customers in specific locations around the rink

We ask for your support in keeping Alpine clean and safe, and encourage you and your members to:
Always practice good personal hygiene and wash hands frequently
Place all rubbish in the available rubbish bins
Cover coughs/sneezes, dispose of tissues and make use of the available hand sanitiser
Refrain from attending Alpine if you are feeling unwell to ensure a safe and comfortable experience for everyone
Exercise social distancing, where possible
Awareness of symptoms of illness, and encouraging those showing these symptoms to stay at home

Review & Updates
To further enhance the health and safety of our guests and employees, our management team will meet and discuss the evolving situation regularly, allowing us to review the latest information from health authorities and the New Zealand government and ensure any recommended precautions are appropriately adopted. For the latest advice, information and resources, please visit www.health.govt.nz

Alpine has been a proud fixture within the Christchurch sport and entertainment scene for over 30 years and we appreciate your ongoing support.